Lunachat
Blog

Notes on customer support

What we write about WhatsApp, live chat and data protection. Not product announcements — what we learn doing the work.

WhatsApp6 min read

Running WhatsApp customer support as a team

One phone, three people and 200 messages a day. How to get from 'who has the phone?' to a queue where every conversation has an owner.

Read post
Customer support5 min read

Chat response time: the gap between 30 seconds and 30 minutes

A visitor who opens the chat is in the middle of a buying decision. There are ways to cut response time that don't involve hiring more agents.

Read post
KVKK6 min read

Live chat and KVKK: customer conversations are personal data

Chat transcripts carry names, phone numbers, addresses and order details. Five questions to ask a live chat vendor under Turkey's data protection law.

Read post