Cancellation and Refund Policy
How you close your account, how you cancel a subscription, and when a refund is made.
Last updated: 13 August 2026
This is an English translation provided for convenience. The binding text is the Turkish version — İptal ve İade Politikası — and in case of any discrepancy the Turkish version prevails. These documents are governed by Turkish law. This translation is based on the Turkish text dated 13 August 2026.
1. Today: no charges
Lunachat is currently in beta and free of charge. No payment is taken within the service, so there is no amount to refund.
You may close your account at any time, without giving a reason and without paying anything.
2. Closing your account
- You can close your account from the panel or by writing to us from our contact page.
- Your request is processed within 3 business days at the latest.
- You are given time to export your data before closing.
- After the account is closed the data is deleted within a reasonable period; records subject to a legal retention obligation are excluded.
3. What will apply once paid plans start
The following applies when paid subscriptions begin. The terms will be announced separately before charging starts.
3.1. Cancelling a subscription
- A subscription can be cancelled at any time.
- Cancellation takes effect at the end of the period; you keep using the service until the end of the period you paid for.
- No charge is taken for the following period.
3.2. Right of withdrawal
Under the Turkish Distance Contracts Regulation, for digital services the right of withdrawal cannot be exercised once performance has begun with the consumer's express consent.
For that reason your consent to the service starting immediately, and to the right of withdrawal ending, is taken separately on the payment screen. If you do not give that consent, your 14-day right of withdrawal is reserved.
3.3. When a refund is made
A pro-rata refund for the unused period is made in the following cases:
- The service becoming permanently unusable for a reason attributable to us
- An announced feature not being provided
- Incorrect or duplicate charging
3.4. When no refund is made
- Fees for a period already used
- Accounts closed for breach of the terms of service
- Your WhatsApp account being restricted or closed by Meta (see Terms of Service §5). That risk is not assumed by Lunachat and does not count as the service becoming unusable.
3.5. Changing plan
When you move to a higher plan, the new period starts on the day of the change. The amount corresponding to the unused days of the previous plan is calculated and deducted from the price of the new one; if anything remains, it is refunded to the payment method used.
3.6. Refund process
- Requests are sent through our contact page.
- A request is concluded within 14 days at the latest.
- The refund is made to the payment method used.
4. Price changes
Prices may be updated annually. Existing subscribers are notified at least 30 days in advance. If you do not accept the new price, you may end your subscription at the end of the period.
5. Contact
You can reach us from our contact page.