Website chat and WhatsApp messages land in the same inbox. When the same person writes from both, they show up as one contact.
No separate app per channel. Web chat and WhatsApp sit in the same list, answered by the same team with the same shortcuts.
Two lines of script on your page. The widget runs inside its own shadow tree: your CSS can't break it, and it can't touch your design.
async, so it never blocks your page renderThe visitors screen lists everyone browsing your site at this moment, the people who have not written yet included: which page they are on, where they came from, how many pages they have seen, how long they have been around.
A visitor who spends two minutes on your pricing page gets a message on their own. You build the flow on a canvas in the panel: one trigger, conditions, steps. The message appears as a bubble next to the chat button first, and the conversation only opens once the visitor answers.
lunachat('set', …)Connect the number already on your phone by scanning a QR code. No Business API application, no approval queue, no per-message fee. If sales and support keep separate numbers, up to five of them run from the same panel.
A visitor who chatted on your site and writes on WhatsApp a week later doesn't start from zero. Both identities merge into one contact and the history stays.
Shipping times, refund policy, opening hours — the answers you write dozens of times a day get a shortcut.
/shipping, get the textInvite your team by email. Who picked up which conversation, and who wrote what, is never a guess.
The reports screen opens with four measures and how each moved against the previous equal range, then the agent table. Charts sit at the bottom, because a manager looks at who did what before looking at a curve.
A small JavaScript API ships alongside the embed snippet. Open the chat from your own button, attach what you already know about the visitor, and verify a signed-in user with a token your server signs.
identify: your server signs the token, so name and email show as confirmed in the panelset: plan, cart total, customer numberopen, close and shutdown to drive the widget from your interfaceon: ready, open, close, message, automationlunachat('init', …, { lang: 'en' })/en/docs/widget-js-apiCustomer conversations are personal data. Lunachat runs on a server in Turkey, and workspaces are separated at the database level.
No credit card. Create the account, paste the script, send yourself the first message.