Add live chat to your Ticimax store

Setup

1. 1

   Step 1: Copy your embed code

   In the Lunachat panel, open Websites, pick your site and copy the embed snippet. The public key inside it belongs to that one site.

   <script>
     window.lunachat = window.lunachat || function () {
       (lunachat.q = lunachat.q || []).push(arguments);
     };
     lunachat('init', 'pk_live_YOUR_KEY');
   </script>
   <script async src="https://cdn.lunachat.co/w.js"></script>

2. 2

   Step 2: Find the custom code field

   In the Ticimax admin panel, look under design and SEO settings for the field reserved for site scripts. Depending on the version it may be labelled Custom Code, Head Code or Google Analytics code — the field that accepts a script tag is the right one.

3. 3

   Step 3: Paste and save

   Paste both script tags exactly as copied. The code needs to run in the page's head section.

4. 4

   Step 4: Check your store

   Open your store in a new tab. If the bubble doesn't appear, run the cache-clearing step in the panel.

Worth knowing

• If you can't find the field, Ticimax support can add a script to the head section for you — it's a standard script tag with no special requirements.
• You can run web chat and WhatsApp on the same store; both channels merge into one inbox.

Frequently asked