Add the chat widget to your site

Steps

1

Open Websites under Settings

Every site that gets a chat box is one row here. Add a new one with Add site; the name is for you, so you can tell which site a conversation came from.



Register each site separately. Conversations carry the site they came from, and revoking one site's key leaves the others alone.

2

Copy the snippet from the Install tab

Open the site and switch to Install. The key inside the snippet belongs to that one site and works nowhere else. Copy code puts the whole block on your clipboard.



If someone else runs the site, Email the instructions sends them the snippet and the steps directly.

3

Paste it on every page, just before </body>

One insert into a shared template is enough. On hosted platforms such as WordPress, Shopify or Wix the steps differ, and each has its own integration guide.

If you use Google Tag Manager, add the snippet as a Custom HTML tag.

4

Open your site and confirm the connection

Load your site; the chat box should sit in the bottom corner. In the panel, the site's status turns from Waiting for code to Connected on that first load. Colour and greeting live in the Appearance tab.