Are the agent's messages translated?

No. Translation covers the box's own texts: greeting, form copy, button labels. The conversation itself goes out in whatever language you wrote it.

How many languages can I add?

All four at once: Turkish, English, German and Russian. If yours is missing, tell us in the support chat; that is how we learn which one to add.

Guides

Language

Run the chat box in more than one language

By default the box follows the visitor's browser language. Turkish, English, German and Russian come built in; for every language you switch on, the greeting, form texts and button labels come across with it.

3 minLast updated: 3 September 2026

Before you start

A site registered in the panel
The texts you want translated

Steps

Turn languages on and pick the primary one

The list on the Language tab puts each language's name, its own name (German · Deutsch) and its state side by side: on or off, how many texts are untranslated, which one is primary. Flipping a switch saves on the spot. The primary language is the box's default, and its texts are edited on the Appearance and Contact details tabs.

The Language tab in site settings: the list of languages, their state and the translation fields.

You can change the primary language later ("Make primary"). Your own texts do not move: they stay exactly as written and simply count as the new language from then on.

Add a language and translate the texts

Pick the language and each text appears with the primary-language version above it and your translation below. Writing a translation without seeing the original meant switching tabs for every line.

The badge on the tab counts how many texts are still untranslated. An untranslated line is not left blank; that language's default wording is used.

Know which language a visitor gets

The box reads the visitor's browser language and picks whichever of YOURS matches. With no match it falls back to the primary language: opening in a language your team cannot answer would be a promise you cannot keep.

The built-in languages are Turkish, English, German and Russian. The widget's own interface (buttons, error messages, the satisfaction survey) is translated in all four; the translations of your own texts you enter on the Language tab.

Pin the language from the snippet if you prefer

If your site already decides the language, tie the box to it: lunachat('init', 'pk_live_…', { lang: 'en' }). The English page then opens an English box, whatever the visitor's browser says.