Can I hide the box on some pages?

Not putting the snippet on those pages is the simplest route. For finer control, the widget's JavaScript API removes the box with `shutdown`.

What decides the widget's language?

By default it follows the visitor's browser language. Pass the `lang` option in the snippet to pin it.

Can I restyle it with my own CSS?

No. The box runs inside a Shadow DOM and your styles cannot reach in, which is also why your design can never break it.

Guides

Widget appearance

Set the look of the chat box

Colour, the corner it sits in and the greeting all come from the panel. Changes take effect on the visitor's next load, with no new code on your site.

3 minLast updated: 18 August 2026

Before you start

A site registered in the panel with the snippet in place

Steps

Open the Appearance tab in site settings

Under Settings → Websites, open your site and switch to Appearance. Enter your brand colour as a hex code or pick a preset, and choose whether the box sits in the bottom right or the bottom left.

The Appearance tab in site settings: colour picker, position and greeting fields.

With a dark brand colour, check that the icon on the button still reads. Very light shades swallow it.

Write the greeting

This is the first line a visitor sees when the box opens. A short, inviting sentence is what gets someone who does not know what to ask to write anyway.

Write a separate out-of-hours line

With working hours set, the box turns into a contact form when nobody is available. The sentence shown then is written separately, and saying when you will be back takes most of the sting out of the wait.

Open your site and look

Changes apply the moment you save; no new code is needed. Open your site in a fresh tab to see the box. If the old look persists, clear the browser cache.